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FAQ

How do I navigate the site?
The site is designed to allow you to shop by navigating to the “SHOP” button. There you will see our product presented through categories, curated themes and more. By navigating to the “DISCOVER” tab, you’ll find our online magazine, Design+, along with written work about and by our designers, curators and contributors.

How can I order products from the site?  
Once you create an account with us, you are ready to order products. Please ensure that you are logged into the site and that your billing and shipping information is up-to-date when attempting to place an order. To find out more about how we handle your information, please refer to our Terms and Conditions as well as our Privacy Policy.  

What does it mean if a product is made to order?
Some of our designers, rather than hold inventory, create each piece as it is ordered. This guarantees that your product will be one-of-a-kind and handmade. However, made to order products will also require an extended lead time, so we ask for your patience as our designers create, package and ship your order.

Can I still order a product after it has sold out?
If you are interested in a sold out item, please email us at [email protected] and we will do our best to fulfill this request for you.

What does it mean if a product says “Price Upon Request”?
If a product says “Price Upon Request”, it is likely made to order. Many of our made-to-order products are unable to be priced until an order is placed due to the customer’s requested size, material, etc. To express interest in purchasing a product for which the price must be requested, please email us at [email protected].

What types of payments does Letternoon accept?  
We currently accept all major credit cards that can be charged in USD as accepted by Stripe, a third party financial processing system we use to process all payments.  If you have any questions about how Stripe processes orders, please refer to their Terms and Conditions, and note that we do not have any control over their independent payment processing.

Can I place in order without making an account?​
You can place an order without making an account; however, an account will automatically be created for you if you choose to do this. Please check your email after placing an order for details about your Letternoon account.

What if I lose my login information?  
Please navigate to the My Account section, where you would normally login, and follow the instructions for “forgot my password”.

What happens if I do not receive my order by the expected date?  
When you place an order on Letternoon, you will receive a confirmation email with an estimated delivery date. If you order multiple products from different designers, they will have different expected delivery dates. Please note that many of our products are coming from the Middle East, and so there may be certain delays in delivery that are out of our control. If you have still not received your order after accounting for certain delays, please contact us.

What if my item arrives damaged?
If you receive a damaged item, please contact us at [email protected]. Please include your order number and the name of the damaged product, and we will work to resolve the issue quickly and efficiently.

Do you ship internationally? 
Our designers currently ship to customers only in the United States. We are working to expand our reach and will let you know as we develop our capabilities to ship globally. If you would like to place an order from outside of the U.S. please contact us directly at [email protected]

Can I return my Letternoon purchase?  
Due to the majority of our vendors being located overseas, all products purchased on Letternoon.com are final sale for now. We appreciate your understanding as we evolve our capability to accept returns.

How will I be charged for import duties and customs? 
Most of our imported items will be delivers to you Deliver Duty Paid, meaning we are handling the customs and duties for you!  If we do not directly import the items on your behalf, it will be clearly marked.  

Will I be charged sales tax?
Customers with a shipping address New York state will be charged sales tax, as Letternoon operates out of New York state.

How does your sizing work?
Our designers use different sizing from one another, so please check the product descriptions and size guide carefully. See clothing and jewelry sizing chart here.